First ask yourself whether you (or your customer) adhere to the care rules.
If you order hair extensions or hairpieces from us, you will receive a brochure that contains everything about the guarantee. Read this carefully. We therefore expect our business customers to also pass this on to the end consumer. You can do this by printing out our care blog. You can also give us the supplied brochure, but then you MUST communicate clearly that they are NOT allowed to contact us due to the Privacy Legislation.
If the customer says they are following the care rules and the hair is still dry, we recommend that you take care of the hair together with the customer in the salon. Think of; wash, conditioner, mask, blow dry properly and after care (argan oil for example). That way they can watch closely.
If it really can't be any less dry, you have the option to send it back to us. We will then evaluate the hair as described above and come up with a suitable solution. However, if the hair is good, we will charge 25 euros for sending the hair back to the business customer.
Please note that the warranty expires completely after using paint, decolorization and silver shampoo.
Why? Because it is legally no longer in "original condition".
Will you return the item for review? Then these rules apply:
1. After reporting your complaint, you must legally return it within 30 days
2. Check the warranty conditions carefully.
3. From the moment of delivery, there is a 3-month warranty on the hair.
We have opted for a 3-month warranty because we have seen from experience that if something goes wrong, it is within this period. If it depends on your own care, we can often use our advice to ensure that the hair revives again. By sticking to the 3 months, we are contacted more quickly so that we can help faster.
The very best hair care products for our extensions are:
Shampoo Steilish Care
Conditioner Steilish Care
Argan Oil
Haarhandoeken
Badmutsen
The Awesome Hair Brush
Invinity Föhn