Complaints

File complaint

Do you have a complaint? 

Follow these steps:

1. First check whether your item is still within the warranty.

2. Yes? Go to step 3.

3. Report your complaint via: https://www.returnform.com/beauty-by-echika-garantie

Here you should add photos of your complaint. Is it dry hair? Then pay attention to our rule. If it turns out to be good after sending it back, we will charge €25 for the costs incurred with regard to the return, products and the time we are working on it.

Just want to be helped? Then book our Treatment Service.