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Shipping & Returns
The shipping costs differ per country:
NL - €6.95
BE & DE - €9.95
UK & rest of Europe - €15
Rest of the world - €25
Delivery times:
We have different delivery times for our hairpieces that are not in stock.
Products that are not in stock can be ordered under pre-order.
The delivery time for the hairpieces is:
Custom hair (Custom order): +- 5 weeks
Clip in, Halo Hair, Clip in Ponytail: +- 2 weeks
Russian hair pieces: +- 2 weeks
Vietnamese hair pieces: +- 5 weeks
Are the products in stock?
Then we ship all orders placed before 4:00 PM the same day. This does not mean that you will have it at home the next day. This may also take longer. We try to send your package the same working day after payment for products that are in stock.
The delivery time is 1-2 working days for the products that are in stock (the Netherlands & Belgium).
The delivery time for our custom products is approximately 4 weeks.
We ship our packages with PostNL. On the day of shipment you will receive an email with your shipment number with which you can trace your package.
We are not responsible for shipping delays.
Returns
Download your return forms here!
A trial period of 14 days applies to orders from the moment the order is in your possession. You may view and assess the article within this period, unless stated otherwise.
Please check immediately upon receipt of the item whether it has been delivered undamaged and complete.
If you are not satisfied with the item, you can return it.
You can return the item:
- within the trial period of 14 days
- when the article is complete
- in the - insofar as reasonably possible - original condition and (factory) packaging.
Some items cannot be returned. This concerns:
- Products/hair extensions adapted to your specifications
- Hair pieces that have been removed from the packaging (for reasons of hygiene)
We do not accept returns of products whose seal has been broken. Think of the tyribs around the Extensions and Hairpieces, the aluminum foil over the micro ring jars ect.
- Request new return
You pay shipping costs for processing and delivering your orders. Returns are at your own expense. Processing returns can take up to 14 days. The amount will be refunded after processing.